What is your Cancellation Policy?

  • Need to cancel or reschedule – no problem! Just contact us at least 48 hours prior to your adventure’s departure to reschedule or to cancel (and receive a full refund), no questions asked.

    • For independent travel bookings of 9 passengers or less: 48 hours before scheduled departure, partial or whole cancellations made within 48 hours before departure will be charged 100% of the tour price. Tour amendments cannot be completed within a 48-hour window. There will be no refunds for cancellations within the cancellation period.
    • For groups of 10-19: 14 days before scheduled departure, partial or whole cancellations made within 14 days before departure will be charged 100% of the tour price based on the reserved number of passengers, or the final number in attendance, whichever is greater. Tour amendments cannot be guaranteed within a 14-day window.
    • For Groups 20+: 21 days before scheduled departure; partial or whole cancellations made within 21 days before departure will be charged 100% of the tour price. Tour amendments cannot be guaranteed within the 21-day window.
    For wholesale, travel trade, and 3rd party bookings, the cancellation and amendment policy can differ. Please refer to your booking contract for details.

Do you allow Service Dogs?

We are happy to welcome service dogs onboard our large vessels (Salish Sea and Ocean Magic class). Dogs must have a medical note from a physician or doctor or qualified medical practitioner, as well as wear appropriate identification (harness or vest). This policy does not include therapy or emotional support dogs.

Are there snacks or beverages available on board the Zodiacs?

No, there are no snacks or beverages available on the Zodiac-style boats. You can bring your own snacks on board; however, do not consume too many liquids as there are no bathrooms onboard.

Are there snacks or beverages available on board the Cruisers?

Yes! Complimentary tea, coffee & hot chocolate will be available on board. Light snacks (chips, cookies and chocolate bars) can be purchased with CAD cash. You can also bring your own snacks.

Are there snacks or beverages available on board the Catamarans?

Yes! Complimentary tea, coffee & hot chocolate will be available on board. Light snacks (chips, cookies and chocolate bars) can be purchased with CAD cash. You can also bring your own snacks.

Are there bathrooms on the Zodiacs?

No, the RHIBs are open-air boats, and therefore do not have washrooms on board. We recommend that you use the public washrooms (located next to our office) before your departure.

Are there bathrooms on the Cruisers?

Yes! The cruisers are equipped with two airline-style washrooms.

Are there bathrooms on the Catamarans?

Yes! The catamarans are equipped with two airline-style washrooms.

Are Zodiac adventures safe?

Yes, all of our captains and boats are certified by Transport Canada. Zodiacs move fast but are very stable. There will be no 360-degree turns on this tour. These adventures are designed for fast sightseeing and not a thrill park ride.

Can I bring a camera on a Zodiac?

Yes! Bring your camera and/or video camera to capture the experience. We also recommend that you bring a plastic bag or other waterproof case to keep your camera safe and dry during transit. The boat will come to a complete stop for photo opportunities.