Reservations are definitely recommended so that we can offer you the best departure time to fit your schedule. Trips often sell out and we don’t want you to be disappointed. Also, if you reserve in advance we can alert you to any possible changes in our schedule.
Question Categories: Here's our policies
Most of out tours have a hassle-free 48-hour cancellation policy. Just contact us at least 48 hours prior to your tour to cancel and receive a full refund, no questions asked. Groups of 10+ passengers are subject to a 72-hour cancellation policy. Some tours have a longer cancellation periods. You will be informed if this is the case.
If you come out with us on a whale watching tour, no matter what time of year, and miss the whales on your first try, we guarantee you another tour free of charge at any point in the future. Additionally, if you do not see whales on your second tour, you are free to continue to come back as many times as you like until you see a whale! This offer is valid for life; however it is non-transferable.
To redeem your Salish Sea Whale Sightings Guarantee, simply take note of the name you made your initial reservation under, the confirmation number, as well as the date and time of your tour. Then call our reservations line (1-888-383-4884) with this information and one of our friendly team members will be able to help you arrange your second departure. Guests must present valid photo identification when checking in.
All of our guests who would like to take advantage of this offer are welcome to do so on either our Victoria or Vancouver-based tours. Some departures are available only on a standby basis and guests may incur additional charges when choosing an option exceeds the value of the original purchase.