Watching whales in the wild is inherently unpredictable
We cannot guarantee that we will see whales on every tour. With a sightings success rate of over 95%, it is highly likely that you will see a whale. But, if this is the case, don’t worry. We will get you out on another tour, free of charge, whenever is most convenient for you.
Our guarantee is offered year-round, never expires, and can be redeemed at any of our three departure locations.
Please note the following notes and restrictions that apply when redeeming your guarantee:
· Some tours are available only on standby.
· Redemptions are first come first serve and reservations are required to avoid disappointment.
· The Whale Sightings Guarantee is non-transferable and the name of the person redeeming the guarantee must match the name of the person on the original reservation.
· Guests will incur additional charges when redeeming their guarantee on a tour that exceeds the value of their original purchase.
· The same 48 hour cancellation policy applies for all Whale Sighting Guarantee bookings.
· We reserve the right to revoke the whale sightings guarantee if you do not comply with any of the above mentioned policies.
To redeem your guarantee, please call 1-888-383-4884. Please have your original reservation information ready prior to contacting us. Your confirmation number can be found at the top of the email you would have received at the time of booking. Having this information ready will help us assist you faster.
Please note that all Whale Sightings Guarantee bookings are subject to a $5 Salish Sea Conservation Fee and 5% GST.