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but we’re not!

We cannot guarantee that we will see whales on every tour. With a sightings success rate of over 95%, it is highly likely that you will see a whale. But, if this isn’t the case, don’t worry! We will get you out on another tour, whenever is most convenient for you. Our guarantee is offered year-round, never expires, and can be redeemed at any of our three departure locations. Please note the following notes and restrictions that apply when redeeming your guarantee:

  • Some tours are available only on standby, if the tour request is sold out, you will be placed on a waitlist.
  • When you redeem your WSG, the base fare/rate is complimentary, fees and taxes still apply. All Whale Sightings Guarantee bookings are subject to a $5 Salish Sea Conservation Fee, $10 Fuel Surcharge, $1 Carbon offset Fee, and 5% GST. Please note that these fees go directly towards our conservation and carbon offset programs; we are proud to be a leader in sustainable whale watching, and it would not be possible without the contributions and efforts from our wonderful guests!
  • Redemptions are first come, first serve and reservations are required to avoid disappointment.
  • The Whale Sightings Guarantee is non-transferable and the name of the person redeeming the guarantee must match the name of the person on the original reservation.
  • You can redeem your Whale Sighting Guarantee for an equivalent tour in all three locations, conditions apply.
  • The same 48-hour cancellation policy applies for all Whale Sighting Guarantee bookings.
  • We reserve the right to revoke the whale sightings guarantee if you do not comply with any of the above mentioned policies.
  • For Charter and Groups guests, the Whale Sighting Guarantee will only apply if a complete list of all passengers’ contact information within the party is provided to the booking agent at least 72 hours before departure. If no list of contacts is provided, the client agrees to waive their Whale Sighting Guarantee.

To redeem your guarantee, please call 1-888-383-4884. Please have your original reservation information ready prior to contacting us. Your confirmation number can be found at the top of the email you would have received at the time of booking. Having this information ready will help us assist you faster.

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